Customer Service Representative at IDEMIA
About the job
Job description:
Who are we?

We are on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Every day, around the world, we enable citizens and consumers to perform their most important daily activities (such as paying, connecting and travelling), whether in the real world or in the digital world. Let's transform their lives by making the world safer but also simpler.
We combine know-how and technologies never before combined in both the physical and digital spheres for the secure management of connectivity, payments and identity. Artificial Intelligence, Cloud Computing, Cryptography, Cyber Security, Innovative Sensors and Video ***** ytics are at the heart of our physical products, software and systems.
We serve our customers in 180 countries with our 15,000 employees worldwide. Purpose This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability Key Missions
We are hiring for Customer Service Representative based at Johannesburg.

Main Responsibilities:

• Manage all customer contact relating to operational activities within the Southern and Eastern Africa Sub-region.• Monitor SLA performance and be the voice of client to ensure that client satisfaction levels are maintained and improved.• Create and maintain customer SLA documents.• Management of order expectations, customer order status and maintaining customer WIP tables.• Utilize various internal systems to process customer actions (change request/ artwork originations/ none complaint reports).• Ensure pipeline accuracy by providing sales teams with regular customer feedback and weekly Revenue reports.• Communicate customer requirements internally, chasing progress with all departments (Manufacturing, Service Center, Sales, Technical Support.)• Develop specialized knowledge of ERP systems to process orders (AX).• Ensure that all order entry, invoice, dispatch specifications are entered and processed in an accurate and timely fashion. Invoicing based on the incoterm agreed with the customer.• Ensure compliance of key procedures by internal and external stakeholders, including :o Regional escalation managemento Quality/complaints handling a client response.o Change request coordination and billing.o PO acceptance / complianceo Represent IDEMIA at client meetings.o Follow and maintain Oberthur HR values, processes, and policies.

Why choose IDEMIA?

By choosing to work at IDEMIA, you are joining a unique tech company. You can seize all the opportunities of a stimulating environment. You can bring your own skills to our community. You can contribute to a safer world.
We develop cutting-edge, forward-looking, time-proof innovations that meet the highest technological standards. We are well established and yet still agile. We are neither too big nor too small. We are transforming quickly to remain a leader in an equally rapidly changing world.
At IDEMIA, people can develop their expertise and feel a sense of belonging and empowerment, in a global environment, within a company that has the ambition and ability to change the world.
Our teams are close-knit and collaborative; dialogue and human relations are fundamental for us. We are truly international and we firmly believe that diversity is a key driver of innovation and performance We welcome people from all walks of life, regardless of their appearance, where they come from, who they like or what they think.
Each of our sites has its own advantages and offers a collaborative and user-friendly working environment.
Interested?

If you are qualified for the position, please apply by clicking https://career5.successfac...

Administration Team Leader at
FNB South Africa

About the job
Job Description

To manage allocation and quality of work within area of responsibility

Hello Future Team Leader,

Welcome to FNB, the home of the #changeables . We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Life ****** urance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

Manage, support, guide and develop the call centre agents and manage the daily operations of such teams.
Identify trends and provide feedback on calls and escalations to Admin manager to rectify any possible risks for the business or to enhance products and service.
Maintain and strengthen relationships with all role players.
Implement and adhere to best practice guidelines, policies and procedures.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Comply with governance in terms of legislative and audit requirements.
Coaching agents based on call and transactional quality management through regular audits with the team to improve operational efficiencies.
Collate, manage, and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
Onboarding and training of new staff. Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.

You Will Be An Ideal Candidate If You Have

Experience in managing a team would advantageous.
RE qualification an advantage
Life Insurance background would be advantageous.
3 Years’ experience in a call centre environment

You Will Have Access To

Opportunities to network and collaborate.
A challenging working environment
Opportunities to innovate.

We Can Be a Match If You Are

Adaptable and curious
****** yse complex data sets
Thrive in a collaborative environment.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Application Closing Date

03/08/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

#post #fnb

Apply https://firstrand.wd3.mywo...

Check out this Call center job at Repudiation SA:
It is available Linkedin

Alpha-CX Alpha Intelligent Technology Co.LTD
Customer Service (English Remote)

The Role
You will be responsible for :

Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
If you are interested in this position, please fill in the link and we will contact you :

https://forms.gle/SSp1T5Hw...

If the above link cannot be opened, please send your CV and a Viedo to our email： cvenglishalpha-cx.com

(please choose one of the two application methods, link or email, we will give priority to link applications):

Email sending format:

1. Name

2. Apply for a position

3.CV

4.Viedo（Must have）

Ideal Profile
You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces, IT Services and Retail industry.
Technical background is a must
engineering degree or technical background that can understand the product and its complexities
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong team player who can manage multiple stakeholders
You are adaptable and thrive in changing environments
You pay strong attention to detail and deliver work that is of a high standard
If you are interested in this position, please fill in the link and we will contact you :

https://forms.gle/SSp1T5Hw...

If the above link cannot be opened, please send your CV and a Viedo to our email： cvenglishalpha-cx.com

(please choose one of the two application methods, link or email, we will give priority to link applications):

What's on Offer?
Work alongside & learn from best in class talent
A role that offers a breadth of learning opportunities
Opportunity to make a positive impact